The buyer is entitled to return the received product within 14 days after receiving it, to the seller. Every reason for return is good enough for us, even ‘because’. The Condition is however that the buyer includes the original invoice, the article is not damaged or used and that it is still in its original packaging. If these conditions are not met the seller is not obliged to accept the return sending. The costs and risk involved in the returning are for the buyer.
Please check immediately after receipt of the item whether it has been delivered undamaged and complete. If not, please contact us as soon as possible to report this.
14 days to make up your mind about returning it
Here are some FAQ in regards to our return policy:
1. How do I make a return?
Easy: e-mail us at firstname.lastname@example.org and let us know your order #. We will then provide you with instructions and a return address to ship your set back. All returned items will be inspected to see if you qualify for a refund, as opened merchandise will not be refunded. Note: we highly recommend to ship your set via a trackable shipping option, as that can greatly expedite the process.
2. What is the return period?
The buyer is entitled to return the received product within 14 days after receiving it, to the seller. A statement of reasons is not required in this case. The Condition is however that the buyer includes the original invoice, the article is not damaged or used and that it is still in its original packaging. If these conditions are not met the seller is not obliged to accept the return sending. The costs and risk involved in the returning are for the buyer. Seller will refund the paid purchase price to buyer, as soon as possible, in any case within 30 days after the date of returning.
3. Do I have to pay for the shipping of my return?
Yes, you are responsible for all return shipping costs and risk involved in the returning. We recommend that you send your return with a tracking option because Ikebana Beautiful will not be responsible for lost returns. Note: please indicate “RETURN, NO DUTIES” on the package, otherwise the package may be returned to you.
- Click the here to find your form to return your product
- Fill in the form, and email it to us
- Use the original Ikebana Beautiful box or another box to package the product
4. May I return my Ikebana Beautiful products without contacting you?
No. You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Please note that refunds for merchandise returned without contacting us cannot be guaranteed.
5. When will I receive my refund?
A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned products were not opened or damaged. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.
We will refund the paid purchase price to the buyer, as soon as possible, in any case within 30 days after the date of returning.
6.What is the guarantee benefit and how do I use it?
Warranty is handled according to the European Directive 1999/44 / EG or according to the legislation of the residing country of the buyer should this deviate.
The product that is eligible for assessment of guarantee must be sent back to the seller. Transport costs are not covered by the guarantee.
The guarantee generally includes the errors that may appear in the material, construction or finishing and does not include damage resulting from transport, improper use and/or wear and tear of parts that precisely have the function to wear: the wearing parts.
A product that is eligible for assessment of guarantee will, if possible, in the first instance be repaired.
7. How may I contact you?
You may contact us by e-mail at email@example.com.
Should you have any other questions, feel free to e-mail us at firstname.lastname@example.org. We’re here to help you!